The Challenge
The client was experiencing recurring operational disruptions due to:
Network Reliability Issues
Frequent WAN outages disrupted daily operations and customer-facing services.
Application Downtime
Microsoft productivity tools were unstable, impacting workflow across departments.
Cloud Complexity
Their hybrid cloud setup (AWS + Azure) was poorly integrated, leading to inefficiencies and compliance gaps.
UC & Collaboration Bottlenecks
Avaya Unified Communication suffered from dropped calls and underutilized features.
Resource Constraints
The internal IT team was overwhelmed with reactive support, lacking a centralized and proactive support framework.
Our Solution
Planet Convergence designed and executed a fully managed IT support strategy with the following pillars:
1. Network Optimization
- Redesigned the WAN using Cisco SD-WAN for improved redundancy and control
- Deployed QoS policies to prioritize critical traffic
- Enabled real-time network monitoring for proactive incident handling
2. Centralized 24/7 IT Support
- Implemented a global helpdesk with centralized ticketing and escalation workflows
- Assigned a dedicated account manager and conducted quarterly IT audits for continuous improvement
3. Hybrid Cloud Integration & Compliance
- Streamlined Microsoft 365 environment performance and reliability
- Integrated AWS and Azure apps for unified management
- Established compliance monitoring protocols to meet financial industry regulations
4. UC System Enhancements
- Boosted Avaya call quality with network-level QoS
- Conducted user training sessions to increase adoption of advanced UC features
Results & Business Impact
0
%
Reduced by
Network Downtime
0
%
Uptime
UC System Reliability
0
%
Reduced by
Security Incident Frequency
0
%