Planet Convergence LLC stands at the forefront of technology management, harnessing diverse technical expertise, cutting-edge management tools, and streamlined processes. We integrate industry-leading practices to monitor and manage advanced voice, video, and data delivery technologies, ensuring excellence in service.
Our comprehensive suite of services now includes:
- Site Surveys and Assessments: Conducting thorough analyses of existing infrastructure and client requirements.
- Rack, Stack, and Installation of Devices: Efficient organization and installation of hardware components in server racks.
- Device Set-up and Configuration Services: Seamless configuration of devices, ensuring integration into existing networks.
- System/Network Testing and Troubleshooting: Offering comprehensive testing and effective troubleshooting for optimal performance.
- Network/Server Refresh and Decommissioning: Providing upgrades, refreshes, and proper decommissioning for enhanced efficiency.
- Field Service Technicians: Deploying skilled professionals for on-site engineering tasks, ensuring tasks like installations and replacements are executed with precision.
- Field Service Dispatch: Employing a robust dispatch system for efficient coordination, scheduling, and deployment of on-site engineers and technicians.
- Acceptance Testing
- Break-fix and EUC Support
- On-support to 100+ countries with guaranteed response times: 4 hour, 8 hour and next day response
- Multi-vendor support
- Replacement of hardware
- On-site engineers will have complete access to our 24x7x365 fully functional NOC
- Secure VPN from NOC to client
Coverage
Countries
Cities
Response Time
Resources
Technology Partners
Frequently Asked Questions
A Field Service Technician is responsible for performing on-site installations, repairs, and maintenance of hardware and software systems at customer locations.
Technical skills for a Field Service Technician (FST) include proficiency in hardware/software troubleshooting, networking knowledge, familiarity with diagnostic tools, and understanding of technical documentation.
Field service dispatch involves coordinating and scheduling service requests, assigning tasks to technicians, and managing resources to ensure timely and efficient field service operations
Effective communication in FSD ensures that technicians receive accurate information about service requests, customer locations, and equipment details, enabling them to perform their tasks efficiently.
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